PROBLEM: Receiving Acceler8DB Error 1210 "License manager service not synchronized"

The information in this article applies to

Acceler8DB
DataGate/400
Deploy
AS/400

SUMMARY:

The above error may be produced by AVR or Acceler8DB programs attempting to access the AS/400 through a DataGate/400 server. The error indicates a problem starting the DataGate/400 License Manager job. This job is started by a new DataGate/400 connection, if the job is not already running. The cause may be any of a number of AS/400 job configuration parameters.

RESOLUTION:

NOTE: Please coordinate with your System Administrator or IBM while working on the AS/400.

The job may have started successfully, but immediately ended. Check for License Manager job logs under the spool files of the DG8SVCPRF profile using the following AS/400 command.

WRKSPLF DG8SVCPRF

Look for spooled files for jobs named DG8LICMGR. Use option 5 to view and search the log for warnings or errors resulting in the premature end of the job. Things to look for include the following:

Lack of authority to certain system objects, commands, or programs (e.g. deleting of members on files)
Missing job queues, job queue entries, or other job-related objects.
Machine exceptions.

MORE INFORMATION:

The DataGate/400 License Manager job must run under DG8SVCPRF. In general, DG8SVCPRF will need *ALL access to objects in the DG8_40 library and the DataGate installation library (by default, the DataGate/400 installation library is also DG8_40). If you and your AS/400 system support personnel cannot resolve the job log errors, please contact ASNA support for assistance.

If no job logs are found for the DG8LICMGR job, then most likely the job was never started. In this case, check the DataGate/400 job queue to see if the DG8LICMGR job is being held, using the following AS/400 command:

WRKJOBQ DG8_40/DATAGATE

Note that this command uses the default DataGate/400 library, DG8_40; replace this with the name of your installation library if not the default. If DG8LICMGR jobs are queued, they must be released. Commonly, this can be accomplished by releasing the job queue with the following AS/400 command:

RLSJOBQ DG8_40/DATAGATE

Otherwise, check to make sure the proper job queue entries have been made in QINTER (or an alternate subsystem) for the DataGate job queue, as detailed in the "Configuring DataGate/400 for TCP/IP Access" topic of DataGate/400 Installation Procedures. Note that the job queue entries must be made, even if TCP/IP is not used, as detailed in the "Configuring DataGate/400 for APPC Access" topic of DataGate/400 Installation Procedures.

See also the DataGate/400 Installation Procedures, "Configuring DataGate/400 for TCP/IP Access" and/or "Configuring DataGate/400 for APPC Access".